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How We Protect Your Privacy on panda123

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process your…

Data encrypted on our serversPayment info never shared with game studiosYour withdrawal history protected
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panda123 How We Protect Your Privacy on panda123
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How to Contact Us About Your Privacy

We make it straightforward to ask questions about your data, request a copy of what we hold, or report a concern.

Email Support Send a privacy question or data request to our support inbox. Include your account email and a brief description of what you need — we respond within 24 hours on weekdays.
Live Chat Open the chat window in your account lobby and ask our team about privacy, data access, or account security. Available during our business hours across Indonesia.
Account Settings Visit your account privacy tab to review what data we hold, adjust your communication preferences, and see your login and withdrawal history.
SECURITY & CONTROL

How We Handle Your Personal Information

Your account security is built into how we store and access your data. We encrypt your payment details when you deposit via DANA, OVO, GoPay or QRIS, separate your personal information from…

Data Encryption

All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never appear in plain text on our platform or in your lobby.

Account Verification

When you request a withdrawal, we verify your identity by confirming your email and sending a code to your registered phone number before processing payment.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences, and detect suspicious login attempts. You can manage cookie settings in your browser; blocking them may affect your account access.

Data Retention

We retain account information for as long as your account is open, plus 12 months after closure for fraud investigation and regulatory compliance where local law requires it.

Third-Party Access

We may share your name and payment info with payment processors for DANA, OVO, GoPay and QRIS transactions only. No game data or betting history goes to them.

Your Rights

You can request a copy of all data we hold, ask us to correct inaccurate information, or request deletion of non-essential details. Contact support with your account email to start.

Privacy Policy Questions Answered

Read answers to the questions we hear most often about data security, account privacy, and what happens to your information when you play on panda123.

We collect your full name, email address, phone number, date of birth, and payment details when you sign up and make your first deposit through DANA, OVO, GoPay or QRIS. We use this to verify your identity, process withdrawals, and comply with local law. We never ask for your password to be stored; you set and change it in your account settings.

We keep your personal information for 12 months after account closure to investigate any disputes, detect fraud, and meet local regulatory requirements where applicable. After that period, we delete non-essential data. Transaction records may be retained longer if required by law.

No. We do not share your personal details, name, email, or phone number with game studios or other platforms. We only share payment information with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals. Your game activity stays on our platform.

All deposits through DANA, OVO, GoPay and QRIS use end-to-end encryption. Your payment details are encrypted before they reach our servers and decrypted only by our payment processor to complete the transaction. We never store your full card or wallet credentials in plain text.

Yes. Email our support team with your account email and request a data report. We compile all personal information we hold — profile details, payment history, login records — and send it to you within 24 hours on weekdays. You can review, correct, or request deletion of any inaccurate details.

Contact our support team immediately through live chat or email with your account email. We will verify your identity, log you out of all sessions, and reset your security settings. If any unauthorised deposits or withdrawals occurred, we investigate and take action within 24 hours.

Yes, we use cookies to keep you logged in, store your preferences, and detect unusual account activity. You can manage or block cookies in your browser settings, but disabling them may prevent you from accessing your account. Essential cookies cannot be disabled without affecting your login.

Related Pages

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